The life insurance industry is evolving to meet the fast-evolving demands in the marketplace for improved customer and agent digital experiences. Customer and agent expectations are driving the evolution of the industry not only with expectations for flexible product designs to meet life stage needs, but also expectations for a fully digital experience. A digital experience implies several dimensions: education, product flexibility, easier underwriting, and channel experiences that include individual engagement and agent involvement.
This report analyzes ManageMy, a modular integrated digital customer and agent experience insurance solutions platform. This platform is designed to help digitize the customer lifecycle, while bridging the gap between legacy technology and processes and modern digital solutions, allowing carriers to accelerate the provision of digital customer and agent experiences.
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